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Salesforce Plat-Admn-202 Exam Syllabus Topics:

TopicDetails
Topic 1
  • User Interface: This section of the exam measures the skills of Salesforce UI Designers and Lightning App Builders and covers the ways in which Salesforce interfaces can be customized to improve usability. It includes understanding available options for UI customization and demonstrating when to apply custom buttons, links, and actions. The domain also distinguishes between declarative and programmatic methods for incorporating Lightning components in applications, ensuring that the right approach is selected for different user interface needs.
Topic 2
  • Data Modeling and Management: This section of the exam measures the skills of Data Analysts and Salesforce Administrators and covers the core principles of designing and maintaining Salesforce data structures. It requires selecting the correct data model in various scenarios and understanding relationship types and how they influence reporting, record access, and the user interface. It also tests knowledge of field data types and the operational impact of changing them. The section includes evaluating the use of Schema Builder and understanding the considerations involved in importing and exporting data across internal and external sources.
Topic 3
  • App Deployment: This section of the exam measures the skills of Release Managers and Salesforce Administrators and covers the application lifecycle from planning through deployment. It requires determining the appropriate strategy when working with different sandboxes and managing milestones during development. Candidates must know when to use change sets and how to troubleshoot deployment issues. The section also includes understanding the implications of using unmanaged versus managed packages and selecting the correct deployment plan for various business scenarios.
Topic 4
  • Business Logic and Process Automation: This section of the exam measures the skills of Process Automation Specialists and Salesforce Administrators and covers the key tools Salesforce provides to automate and enforce business logic. It focuses on using formula fields, roll-up summary fields, and validation rules to meet defined requirements. Candidates must also understand approval processes and know how to select the right automation tool to prevent conflicts or errors. The domain emphasizes evaluating business requirements and recommending automation solutions that maintain system stability and accuracy.
Topic 5
  • Salesforce Fundamentals: This section of the exam measures the skills of Salesforce Administrators and Junior Salesforce Consultants and covers the essential concepts needed to understand how Salesforce works at a foundational level. It focuses on recognizing when to use declarative tools versus programmatic customization, determining when AppExchange apps extend org capabilities, and understanding key methods for managing object, record, and field access. It also evaluates your ability to choose the right sharing model based on business needs and to apply reporting tools effectively, including report types and dashboards. Additionally, the domain reviews how to optimize the mobile experience through actions and layouts, and how Chatter can be used to support collaboration.

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Quiz 2026 Plat-Admn-202: Salesforce Certified Platform App Builder – Reliable PDF Question

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Salesforce Certified Platform App Builder Sample Questions (Q11-Q16):

NEW QUESTION # 11
An app builder needs to deploy a new account detail page layout from sandbox to production.
Which three components should an app builder include in the Change Set to ensure it deploys successfully and visually as expected?
Choose 3 answers

Answer: B,C,E

Explanation:
To deploy a new account detail page layout from sandbox to production, an app builder should include three components in the change set:
Detail page layout: The page layout defines the arrangement of fields, buttons, related lists, and other components on a record detail or edit page. It also controls which fields are required or read-only for users. Source Custom fields: Custom fields are fields that are created by users to store additional information on standard or custom objects. Custom fields can have different data types, such as text, number, date, picklist, etc. Source Custom actions: Custom actions are actions that are created by users to extend the functionality of standard or custom objects. Custom actions can be global or object-specific, and they can invoke different tools such as Lightning components, Visualforce pages, flows, etc. [Source]


NEW QUESTION # 12
The Director of Customer Service wants to receive a notification when a case stays in the New status for more than four business hours.
Which two automation processes should be used to accomplish this?

Answer: A,B

Explanation:
The requirement is time-based (Case in New status > 4 business hours) and requires a notification.
Escalation Rules can monitor case age and trigger escalation or notifications after a specified period.
Flow Builder (Scheduled Path or Scheduled Trigger Flow) can be used to evaluate business hours and send alerts.
Why B (Escalation Rules) is correct:Exact Extract:"Escalation rules automatically escalate cases when they meet certain criteria, such as the age of the case, and can notify users or change ownership." - Salesforce Help | Case Escalation RulesEscalation rules are ideal for service teams and time-based escalation scenarios.
Why B (Escalation Rules) is correct:Exact Extract:"Escalation rules automatically escalate cases when they meet certain criteria, such as the age of the case, and can notify users or change ownership." - Salesforce Help | Case Escalation RulesEscalation rules are ideal for service teams and time-based escalation scenarios.
Why D (Flow Builder) is correct:Exact Extract:"Use scheduled paths in record-triggered flows to perform actions after a certain amount of time has passed since the record was created or updated." - Salesforce Help | Scheduled Paths in Flow BuilderA Scheduled Path in a record-triggered flow can evaluate the Case's age in hours and send an email alert if the Status remains "New." Why D (Flow Builder) is correct:Exact Extract:"Use scheduled paths in record-triggered flows to perform actions after a certain amount of time has passed since the record was created or updated." - Salesforce Help | Scheduled Paths in Flow BuilderA Scheduled Path in a record-triggered flow can evaluate the Case's age in hours and send an email alert if the Status remains "New." Why not A:Validation Rules prevent saving invalid data but cannot evaluate elapsed time.
Why not C:Scheduled Apex would work technically but is a code-based solution; declarative automation (Flow or Escalation) is preferred for App Builder certification.
Reference:
Salesforce Help | Case Escalation Rules
Salesforce Help | Scheduled Paths in Flow Builder
Salesforce Platform App Builder Exam Guide | Business Logic and Process Automation


NEW QUESTION # 13
Which three Salesforce functionalities are ignored when processing field updates in workflow rules and approval processes?

Answer: A,B,D

Explanation:
The three Salesforce functionalities that are ignored when processing field updates in workflow rules and approval processes are:
Field-Level Security: This means that the field update will occur regardless of the user's profile or permission set settings that determine whether they can see or edit the field1.
Validation Rules: This means that the field update will bypass any validation rules that might otherwise prevent the record from being saved1.
Decimal places and character limits: This means that the field update will round or truncate the value to fit the field's format, without throwing an error


NEW QUESTION # 14
Cloud Kicks wants to display 12 key fields at once in a separate section at the top of opportunity records on the desktop.
Which component should an app builder add to the record page to enable this functionality?

Answer: C

Explanation:
The Highlights Panel in the Lightning Record Page displays key fields and record actions prominently at the top of the page, exactly as described in the requirement.
Why A (Highlights Panel) is correct:Exact Extract:"The highlights panel displays important fields and key record actions at the top of the record page in Lightning Experience." - Salesforce Help | Highlights Panel Why not B:Path is used to visualize progress through stages (e.g., Opportunity Stage), not display multiple fields.
Why not C:A custom component is unnecessary since the standard Highlights Panel fulfills the requirement.
Why not D:Accordion is used to organize information in collapsible sections, not display key fields at the top.
Reference:
Salesforce Help | Highlights Panel
Salesforce Platform App Builder Exam Guide | User Interface


NEW QUESTION # 15
Ursa Major Solar's service department gets requests for several types of services, such as installation, repair, and maintenance. Service managers need to be able to tell when maintenance was last done on an asset to help determine if they are meeting contract agreements, but the last maintenance date can be difficult to determine when there are many work orders related to the asset. They think it would be helpful to have a field auto-populated on the Asset record when a maintenance work order gets closed.
Which tool should an app builder recommend to help meet this requirement?

Answer: D

Explanation:
The requirement is to auto-populate the "Last Maintenance Date" field on the Asset record whenever a Maintenance-type Work Order is closed. This can be achieved declaratively using Flow - specifically, a Record-Triggered Flow that updates the parent record (Asset).
Why D (Flow) is correct:Exact Extract:"Record-triggered flows can update related records when specific changes occur, such as when a Work Order's status is updated to Closed." - Salesforce Help | Record-Triggered FlowsIn this scenario, the flow can:
Why D (Flow) is correct:Exact Extract:"Record-triggered flows can update related records when specific changes occur, such as when a Work Order's status is updated to Closed." - Salesforce Help | Record-Triggered FlowsIn this scenario, the flow can:
Trigger when a Work Order is updated to "Closed."
Check if Type = "Maintenance."
Update the related Asset record's Last Maintenance Date field with the Work Order's Closed Date.
Why not B (Roll-up Summary):Roll-up summary fields can only summarize numeric or date values using MIN, MAX, COUNT, or SUM, but only on Master-Detail relationships. Work Order → Asset is a Lookup relationship, so roll-up summaries are not supported natively.
Why not A (Einstein Next Best Action):NBA provides recommendations, not field updates.
Why not C (Apex Trigger):Apex could achieve this, but Salesforce recommends Flow first as a best practice.
Reference:
Salesforce Help | Record-Triggered Flows
Salesforce Help | Flow Builder Overview
Salesforce Platform App Builder Exam Guide | Business Logic and Process Automation


NEW QUESTION # 16
......

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